Privacy Policy

Introduction

Welcome to 188sb. We are committed to protecting the privacy and personal data of every player who uses our platform. This Privacy Policy explains in plain language what information we collect, why we collect it, how it is used, who it may be shared with, and what rights you have over your own data.

By creating an account and using 188sb, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with any part of this policy, please discontinue use of the platform. We encourage you to review this document periodically, as it may be updated to reflect operational or regulatory changes affecting our service in Bangladesh.

Information We Collect

188sb collects personal information through registration forms, gameplay activity, financial transactions, and your interactions with our customer support team. The categories of personal data we may collect include:

• Identity information — full name, date of birth, and a government-issued identification document (for Know Your Customer verification).
• Contact information — mobile phone number, email address, and city of residence (e.g., Dhaka, Chittagong, Sylhet, Rajshahi).
• Financial information — payment method details such as bKash account number, Nagad wallet ID, Rocket number, or bank account references used for deposits and withdrawals.
• Technical information — IP address, device type, operating system, browser type, and session timestamps collected automatically when you visit our platform.
• Behavioural information — game history, betting patterns, frequency of play, preferred sports markets (such as cricket BPL, T20 World Cup), and session duration.

We only collect the minimum data necessary to provide and improve our service. We do not collect sensitive categories of data such as racial or ethnic origin, political opinions, or health data unless directly required by a legal obligation.

How We Use Your Information

The information we collect is used exclusively for legitimate, defined purposes. Specifically, 188sb uses your personal data to:

• Create and manage your player account, verify your identity (KYC), and confirm that you are aged 21 or above as required by our responsible gaming policy.
• Process deposits and withdrawals securely through local payment channels including bKash, Nagad, Rocket, and Upay.
• Deliver customer support and respond to queries, complaints, or account-related requests in a timely manner.
• Personalise your gaming experience — surfacing relevant cricket betting markets, slot recommendations, and promotional offers based on your activity.
• Comply with applicable laws, detect and prevent fraud, money laundering, or suspicious account activity, and maintain the integrity of our platform.
• Send service notifications, security alerts, and — where you have opted in — promotional communications about bonuses, tournaments, or seasonal offers relevant to Bangladesh.

Data Sharing and Disclosure

188sb does not sell, rent, or trade your personal information to any third party for commercial marketing purposes. We are not in the business of monetising your private data.

We may share limited personal data with carefully selected third parties only when it is strictly necessary to operate our platform or meet a legal obligation. These categories include:

• Payment processors and financial service partners (bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank) — solely to authorise and record your transactions.
• Identity verification and KYC compliance providers — to confirm your age and identity before account activation, as required by responsible gaming standards.
• Regulatory and law enforcement authorities — where we are under a binding legal obligation to disclose information, for example in connection with an investigation into fraud or financial crime.

All third-party service providers that process your data on our behalf are contractually bound to handle it in accordance with applicable data protection standards and are prohibited from using it for any purpose beyond the specific service they provide to us.

Payment Data and Financial Information

When you make a deposit or withdrawal on 188sb, your financial transaction is processed through the relevant payment partner (such as bKash, Nagad, or Rocket). 188sb does not store your full payment credentials on our own servers. Transaction references and amounts are retained in our records to support account management, dispute resolution, and regulatory compliance.

All deposits and withdrawals on 188sb are denominated in Bangladeshi Taka (BDT). Currency conversion, where applicable, is handled by the respective payment partner. We recommend keeping records of all your financial transactions for your own reference.

Cookies and Tracking Technologies

188sb uses cookies and similar tracking technologies to enhance the functionality of our platform, understand user behaviour, and deliver a more personalised experience. The types of cookies we use include:

• Essential cookies — required for the platform to function correctly, including session management and secure login authentication.
• Analytical cookies — used to track aggregate platform usage statistics (e.g., most-visited sections, average session duration) to help us improve site performance.
• Functional cookies — remembering your preferences such as language selection and display settings across sessions.

You may adjust your browser settings to block or delete cookies at any time; however, doing so may impair certain features of the 188sb platform. Continued use of our platform after being informed of our cookie practices constitutes acceptance of those practices.

Data Retention

188sb retains your personal data only for as long as is necessary to fulfil the purposes outlined in this Privacy Policy, or for the period required by applicable legal or regulatory obligations — whichever is longer. For active accounts, data is retained throughout the duration of your relationship with us.

Following account closure, we may retain certain categories of data — primarily financial records and identity verification documents — for a period of up to seven (7) years to comply with financial record-keeping obligations. After that period, data is securely deleted or anonymised using industry-standard procedures.

Your Rights Over Your Personal Data

As a user of 188sb, you have a number of rights relating to the personal data we hold about you. You may exercise these rights at any time by contacting our support team. Your rights include:

• Right of access — you may request a copy of the personal data we hold about you.
• Right to rectification — you may ask us to correct inaccurate or incomplete personal data.
• Right to erasure — in certain circumstances, you may request the deletion of your personal data, subject to our legal retention obligations.
• Right to restrict processing — you may ask us to limit how we use your data while a dispute or query is being resolved.
• Right to withdraw consent — where processing is based on your consent (e.g., marketing communications), you may withdraw that consent at any time without affecting the lawfulness of processing already carried out.

To exercise any of the above rights, please contact us at [email protected] with the subject line 'Data Request'. We will acknowledge your request within 5 business days and aim to fulfil it within 30 calendar days, subject to identity verification.

Security Measures

188sb takes data security seriously. We implement a range of technical and organisational measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. Our security framework includes SSL/TLS encryption for all data in transit, encrypted storage for sensitive data at rest, role-based access controls limiting staff access to personal data on a strict need-to-know basis, and regular security audits conducted by independent reviewers.

While we apply robust safeguards, no online platform can guarantee absolute security. We encourage all players to use strong, unique passwords for their 188sb account, enable any two-factor authentication options made available, and report any suspicious account activity to our support team immediately.

Age Restriction — 21+ Only

188sb is strictly an adults-only platform. We do not knowingly collect personal data from individuals under the age of 21. If you are under 21 years of age, you are not permitted to register, access, or use any part of the 188sb platform.

If we become aware that personal data belonging to a person under 21 has been collected, we will promptly delete that data from our records and close the associated account. Parents or guardians who believe a minor has registered with 188sb should contact our support team immediately at [email protected].

Third-Party Links and Services

The 188sb platform may reference or integrate with third-party services such as payment gateways or game providers (including Pragmatic Play, Evolution Gaming, Spribe, and other licensed studios). These third parties operate under their own privacy policies, which are independent of ours. 188sb is not responsible for the privacy practices of any third party. We recommend reviewing the privacy policies of any third-party service you interact with through our platform.

Changes to This Privacy Policy

188sb reserves the right to update or amend this Privacy Policy at any time. When we make material changes, we will notify registered users via email or a prominent notice on the platform, and we will update the 'Last Updated' date at the top of this page. Your continued use of the platform after any changes constitutes your acceptance of the revised policy.

We encourage you to review this Privacy Policy regularly. If you have any questions or concerns about how 188sb handles your personal data, please reach out to our support team — we are committed to addressing your concerns promptly and transparently.